Effective Date: 16.05.2025

1. General Terms

1.1 Service Agreement: By booking a bicycle repair service with Cycle Central Ltd. (“we, us, our”), the customer (“you” or “the customer”) agrees to the terms and conditions outlined in this document.

1.2 Scope of Service: We provide repair services for bicycles, including but not limited to tune-ups, part replacements, and general maintenance. Specific services will be provided based on the customer’s request and the condition of the bicycle.

1.3 Service Estimates: We will provide an estimate for the cost of repairs before commencing work. This estimate is subject to change if additional issues are discovered during the repair process. Any changes will be communicated to the customer before proceeding.

2. Booking and Payments

2.1 Booking: Appointments for bicycle repair services can be made through our website, by phone, or in person at our shop.

2.2 Payment: Payment for services rendered must be made upon completion of the repair unless otherwise agreed. We accept major credit cards, debit cards, cash, and bank transfer.

2.3 Deposits: For certain services or purchase order of parts, we may require a deposit at the time of booking or purchase order. This deposit will be applied to the final cost of the service or purchase of parts.

3. Cancellation Policy

3.1 Customer Cancellations:

• Cancellations made 24 hours prior to the scheduled service appointment will not incur any fees.
• Cancellations made within 24 hours of the scheduled service appointment may incur a cancellation fee of 50% of the service cost.

3.2 Cancellations by us:

• We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, including but not limited to weather conditions, mechanic availability, or emergency situations. In such cases, the customer will be notified as soon as possible, and any deposits will be refunded or applied to a rescheduled appointment.
• We may refuse or cancel your bike service if, upon inspection, we determine that your bicycle: (i) has been illegally modified or used; (ii) is incapable of being safely or effectively serviced by our personnel or equipment; or (iii) presents a potential risk to the safety of our staff or other individuals.

4. Warranty and Liability

4.1 Service Warranty: We provide a 21-day warranty on all repair services (except puncture repair) from the date of collection. If the same issue recurs within this period, we will repair it at no additional cost except parts, provided the issue is related to the original service.

4.2 Parts Warranty: Warranties on parts are subject to the manufacturer’s terms and conditions. The Company does not provide additional warranties on parts unless explicitly stated.

4.3 Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages arising from the repair or use of your bicycle.  Our total liability is limited to the amount paid for the service.

5. Customer Responsibilities

5.1 Pre-Service Condition: You are responsible for ensuring that the bicycle is in a clean and accessible condition for the repair. We reserve the right to refuse service if the bicycle is excessively dirty in a condition that poses a health or safety risk.  If we need to clean the bike due to heavily soiled, this is chargeable.  

5.2 Accessories on the bike: Please remove as many accessories as you can at home to make easier for mechanic to work on your bike.  Also mechanics manually lift the bikes onto the work stand.  Extra weights on the bike make more difficult for mechanic to put it on the work stand.

5.3 Fitting Upgrades supplied by you: If you wish us to fit normal consumable or upgrades that you have sourced yourself, we will charge per item (see prevailing rate). Please ensure that they are compatible- if we discover halfway through a build that a part isn’t compatible or is potentially dangerous, our fee will be still chargeable.

5.2 Post-Service Inspection: The customer should inspect the bicycle upon completion of the service to ensure the repairs meet their expectations. Any concerns should be raised before leaving the premises or within 24 hours of the service.

6. Storage

• Please bring the bike in promptly as we don’t have much storage space and run a tight schedule.
• After your bike service is completed, please pay and collect your bike promptly.  As we don’t have much space, we may need to charge a storage fee to encourage busy people to help us free up room.

6. Privacy Policy

6.1 Personal Information: We collect personal information necessary for processing bookings and providing services. This information will not be shared with third parties except as required by law or with the customer’s consent.

6.2 Data Security: We take reasonable measures to protect the security of personal information provided by customers.

7. Dispute Resolution

7.1 Governing Law: These Terms & Conditions are governed by the laws of England.

7.2 Dispute Resolution: In the event of a dispute, both parties agree to attempt to resolve the issue through informal negotiation before pursuing legal action. If a resolution cannot be reached, the dispute will be resolved in the courts of England.

8. Amendments

8.1 Changes to Terms & Conditions: The Company reserves the right to amend these Terms & Conditions at any time. Customers will be notified of any significant changes.

By booking a service with Cycle Central Ltd, you acknowledge that you have read, understood, and agree to these Terms & Conditions.